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Hotel staff receive etiquette training for Summit (June 20, 2008)

Hotel managers and employees participate in international etiquette training at a Sapporo hotel

In the run-up to the Hokkaido Toyako Summit, the Hokkaido Hotel Business Liaison Council, made up of hotels and inns from Hokkaido, held a training session on June 19 in Sapporo outlining international hospitality etiquette to be followed when entertaining oversea VIPs. The training, which was aimed at improving service quality, was attended by around 100 staff from hotels that will host national leaders participating in the expanded meeting.

The session was led by Kazuko Yoshino, a senior instructor at the Tokyo-based JAL Academy who also taught etiquette to people involved in the Okinawa Summit in 2000. She stressed the importance of respecting cultural diversity, and explained that knowledge of the background of different cultures is the key to providing better service to overseas guests. She detailed the basics of hospitality in entertaining VIPs, such as designing seating plans and how to treat national flags.

During the Summit, leaders from the G8 countries will stay at the Windsor Hotel Toya in the Iburi Subprefecture town of Toyako, while leaders from the countries participating in the expanded meeting, including China and India, will use hotels in Sapporo and other cities.

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